The problem
Board conflict rarely goes away on its own. It moves to email, then to side conversations, then to members. By then it is about people, not the issue.
When to run it
At the first sign of a standoff: the same argument at two meetings, or a heated email thread.
The steps
Talk to each side privately first
Call each person within a few days, one at a time. Listen more than you talk. Ask: "Help me understand what matters most to you here." Do not argue the point or promise an outcome.
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- 4 more steps
- The mistakes to avoid
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